MTN says that to enable the HD voice service, users must update their smartphones with the latest software.
MTN has introduced a Voice over LTE (VoLTE) service on selected smartphones and will be marketed as a high-definition voice (HD Voice).
The operator says that support for the HD Voice service enables users to take advantage of voice calls in clear, natural-sounding HD speech on the MTN LTE network, combined with a faster call time.
It emphasizes that to enable the HD Voice service, customers must update their smartphones with the latest software made available by their smartphone manufacturer.
Once they accept the software update, their smartphone is automatically enabled with this service, MTN says that customers will benefit from additional 1 GB of data that can be used for the software update. Once the device is complete, it will turn on and HD voice calls will be billed according to normal tariff rates.
The introduction of VoLTE will be carried out in a two-step approach – the first phase, which starts in September, will meet the service onboard the Samsung S8 & S8 +, Huawei P20 Lite, Sony Xperia XZ2 and CAT S61 users. The second phase, which will be rolled out from October, will enable more smartphone users to access HD Voice service. MTN will inform the public in due course about when other smartphone brands and models have access to the HD Voice service.
"The roll-out of the HD Voice service is part of our ongoing drive to transform the customer experience and improve the quality of their interaction with our network." With the introduction of this service, we hope that our customers will reap the benefits of the investment that MTN has made over the years to build a world-class Bozza network unrivaled in South Africa, one of the ways on which MTN is leading in delivering a daring new digital world, "says Jacqui O & # 39; Sullivan, executive for corporate affairs at MTN SA.