ABC radio Adelaide presenter Ali Clarke, who broke live on the radio after receiving an attack message on the text line of the radio station, has called for people to be aware of the impact their unkind words may have.
Clarke, who described herself as an "ugly barker," said that this morning she had received texts that were "fairly personal" and "offensive."
"Normally I am ok with that, but these have been under my care for whatever reason," she said.
Clarke handed the reading back to colleague David Bevan, but said she could not pretend it did not happen.
"I love my work and it is a privilege to hear from people who do take the time [to get in contact]"Said Clarke.
"It is a privilege to talk to people and I appreciate it when they agree with me and I appreciate it even more when they disagree with me because it is interesting – they see a different point of view for me."
While in the air, Clarke said the texter accused her of a "pathetic interview" and "unbearable listening to the Adelaide public."
The program included interviews with radio and TV personality Andrew & Cosi & # 39; Costello about his Royal Adelaide Show attraction and a woman who saved Joey from the pouch of a dead kangaroo.
"We do not always get the right things here, but we always try to do our best," she told listeners as they swayed the tears.
"And you know we are here with a line of text for us and that's right.
If you or someone you know needs help:
"Sometimes we do interviews and it is handed to us at the last minute, but we do our very best."
She said that while she accepted that the lyrics were part of her life, she hoped for better.
"Part of me is really grumpy that we have to say that, because we can certainly be better than that," Clarke said.
"Of course we can take care of the people a little better and understand what you say has consequences.
"I did not wake up this morning thinking that this was going to happen, but at the end of it all I find it very good how many people are really, very positive and how many people have actually taken the time [to send texts of support]. "
She said that radio presenters were not the only target of anonymous, online criticism, and that the impact could be broad.
"You know that children get such comments through social media," she said.
Humor can help prevent a social media storm
ABC Breakfast TV presenter Virginia Trioli sometimes publishes the feedback she receives on social media.
She said that the messages can sometimes be useful, but when there is a & # 39; heap further & # 39; was, it was important to take some time.
"It is unrealistic to say that you do not engage – involvement is our job as a journalist and sometimes an observation or a critique is useful," she said.
Trioli said she responded to negative feedback depending on "the time and place where you find it".
"We range from generic, mild criticism to the most cruel, tedious and demented attacks," she said.
"It is often cowardice that hides behind a computer and anonymity.
"Sometimes a bit of humor can help by saying" I know size, I think I did not do it today, but I'm doing my best. "
She said that sometimes it was the best solution to imagine that you were the person who wrote the annoying feedback.
"We would never say those things, and that's what you have to hold," she said.
"If you answer your conscience, you do not have to answer anyone else."
Renee Barnes, a senior journalism lecturer at the University of Sunshine Coast, who wrote a book about trolls, fanboys, and peekers, said that online behaviors had to be attuned to the behavior people expect in real life from others.
"We have to consider the online world as the same," she said.
"If you want to create a norm in a community, it must be called by the person involved or by a witness.
"If you shrug your shoulders and say & # 39; well, it's the Internet & # 39 ;, we will continue the problem. & # 39;
Managing director of ABC, Michelle Guthrie, told the staff in an e-mail while public feedback was part of the work "sometimes you have to draw the line".
"Especially with regard to anonymous online attacks or trolls, which unfortunately are an increasingly common dark facet of online exchanges", she wrote.
"Personal abuse, threats and intimidation are unacceptable."
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