AFL finals ticket meltdown makes rage fans complain after Ticketek takes the website offline


August 28, 2018 12:30:30

Hundreds of footy fans have aired their frustrations online after an AFL final ticketing meltdown saw the main salesman close his website shortly after the seats were on sale.

Most important points:

  • During this morning's chaos, members of Richmond were asked to clear their browsing history if they wanted to have seats
  • Ticketek will now distribute the sale for club members
  • The meltdown affected matches at the MCG and SCG

Ticketek apologized and admitted "experienced difficulties" to customers, as soon after 9:00 AM AEST was flooded with AEST when three of the four games were sold to club members.

About two hours later, Richmond and Greater Western Sydney told their fans that Ticketek had suspended its website while they were "investigating."

Most customers complained that their requests were not forthcoming, or they were told that there were no tickets left – despite the club's official Twitter accounts instructing the fans that seats were available.

Ticket sales for the three games will now be spread and sales to the general public are delayed.

In the first hour of the sale, Ticketek took the social media to advise customers to try another browser or switch between mobile and desktop platforms.

An AFL spokesman said he was not aware of a specific problem with the site, apart from heavy traffic, and asked fans to be patient.

In a tweet, Ticketek said: "Thousands have successfully traded online today and secured AFL tickets, we regret that some fans have encountered problems."

"We apologize for delays in purchasing and we work through our system checks to ensure that any problems are resolved quickly, and we try to connect with affected fans."

Tickets for the two all-Victorian clashes at the MCG were expected to be highly sought after, with Richmond on Hawthorn on Thursday, September 6, and Melbourne clashing with Geelong the following night.

Reigning Prime Ministers Richmond has more than 100,000 members, and the Demons fans starved by the final have not seen their team in September for twelve years.

The Tigers' official Twitter account advised fans to erase their browsing history on the internet if they had trouble getting tickets.

On Saturday afternoon it was also expected that the Sydney derby-elimination finale between the Swans and Giants would be popular.

Michael Briggs, who has been a Demons member for ten years, said he would be "furious" if he missed any final tickets.

Another fan, Jamie Rasmussen, placed himself on the Facebook page of Ticketek: "Absolute joke that I have been waiting for the ticket office for more than 2 hours and half an hour."

Tickets for the fourth collision – in Perth between the West Coast Eagles and Collingwood – are handled by another ticketing company.

Ticketek has been contacted for comment.


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First posted

August 28, 2018 10:50:52

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