Northern Bohemia – Perhaps hundreds of Czech older consumers have been the target of misleading text messages in recent days. It is worthwhile that the receivers receive goods worth hundreds to thousands of crowns within a few days. But they did not order goods. The European consumer center has come to the fore.
The text template for the accused messages is always comparable:
"Dear customer, Your mail order (product name) has been sent and will be delivered within a few days (company name) Prepare the amount (number) Kc for the delivery.
In each SMS, other goods are listed for a different price. Once they are slimming tablets for 1,580 crowns and for the second time patches for 2,500 crowns.
"There are also fastening aids on crooked thumbs, drops in the ears, but also a motor cleaner," said Ondřej Tichota of the European Consumer Center of the Czech Trade Inspection (CTI).
Early in the morning, more than thirty consumers turned to the center and the CTI advice line to ask what they had to do in this situation. Some of the same or similar goods ordered a few years ago. But the SMS message is not signed and the number or address of the sender is not confused.
"We found out that he was approached by a Polish logistics company that mainly distributes medical devices and products for the elderly," says Tichota. According to him, this group of consumers is one of the most vulnerable.
The center also registers other complaints about this Polish company. For example, customers did not withdraw from the contract without giving a reason to buy remotely and did not refund them. So he turned to colleagues at the Polish consumer center, but the company still could not contact them.
The main council for the disabled is not to buy and pay the goods. If the goods arrive and the consumer accidentally takes over but does not pay, the seller is obliged to take the goods back to the consumer. It is not necessary to return unsolicited goods.