Published: August 26, 2018 14:03:54 hours
The largest travel company in China, Didi Chuxing, suspends its hitch services nationwide. The company said in a statement on Sunday, one day after the police said a passenger driving in the eastern Chinese city of Wenzhou was raped and killed by a driver.
Didi Chuxing, the world's largest ride-sharing company by number of trips, said it was unfortunate that the carpool service would be suspended from 27 August due to "disappointing errors" while the company re-assessed the business model.
The presumed murder of the 20-year-old woman, identified only with the Zhao name by the Wenzhou police, is the latest in a series of violent crimes that have raised concerns about security for the service.
Zhao boarded a Hitch carpool vehicle at 1:00 PM. (0500 GMT) on Friday, and sent a message to a friend around two o'clock in the evening. looking for help for the loss of contact, according to a statement from the local police.
A 27-year-old driver named Zhong was detained around 4 am on Saturday and confessed that he had raped and killed the passenger, according to the statement. Adding the body of the victim was restored and an investigation was continued.
Didi said on Sunday that the suspect had no criminal record, provided authentic documentation and had passed a face recognition test before starting work.
However, the company said on Saturday that a complaint had previously been filed against the driver on Thursday by a passenger claiming that the driver was taking them to a remote location and then following the passenger after leaving the vehicle.
"The incident shows the many shortcomings with our customer service processes, especially not responding quickly to the previous passenger's complaint and the cumbersome and rigorous process of sharing information with the police," the company said in the statement on Sunday.
Hitch's Carpooling service has lasted more than 1 billion trips in the last three years, according to the company.
Didi must be punished if it does not put the safety of the customer first, said the official Chinese agency Xinhua News in a commentary on Sunday.
Didi has increased his security measures for Hitch after the murder of a stewardess during a lifterin in May led to outrage from the community.
The steps include limiting Hitch riders to picking up same-sex passengers only during the early morning and late evening hours.
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