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Gardaí warns of scam calls about broadband problems

Gardaí warns people about telephone scams.

The warning, which is given in collaboration with FraudSMART, a fraud awareness initiative led by Banking & Payments Federation Ireland (BPFI), advises people to be alert to fraudsters claiming to call utilities, for example a telephone / cell phone provider, broadband provider or software company.

The warning says that the fraudsters claim that there are problems with the customer's broadband service.

The scammers offer the possibility to solve computer or broadband problems and try to mislead people to disclose their bank or card details and provide codes for your card reader.

Customers may also be asked to give the caller permission to use the remote control of his computer to "help" you, but this could allow the fraudster to show the customer fraudulent screens.

The warning also says that the callers are professional and can transfer customers to their "supervisor" if they ask.

Detective Superintendent Gerard Walsh of the Garda National Economic Crime Bureau said: "If you have received a suspicious call, hang up and call the company that the person claims to be directly from you."

"Do not use a number that the caller has given you and make sure you hear a dial tone before you call If you are afraid that you have become a victim of a scam, contact your local Garda station and your bank. "

Niamh Davenport, who heads the BPFI FraudSMART program, said: "Always be on the alert for unexpected calls or text messages, especially when you ask for personal details or payments Never give your financial or personal information to release money , refund fees or access to your computer.

"Fraudsters are very convincing, but do not be afraid to take the time to carry out the relevant checks The caller will try to hurry you or make you feel foolish and negligent if you do not follow their instructions, but this is all designed to panic you to do something you would not otherwise do. "

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