We inform that our computer systems were the victims of a Cyber attack, commonly known as hacking, it is important to note that this does not affect the delivery of video, voice, and data services that we provide to Megacable subscribers.
Internet, television and telephone services work normally and continuously. This & # 39; hack & # 39; has, however, affected our customer service and contact services, causing our subscribers to be inconvenienced when processing our service offices.
We inform that we have implemented the corrective measures that will enable us to operate our service offices, the correct telephone service and the collection in the Oxxo locations in the course of the next few hours.
We are working to restore services 100%, we regret the inconvenience caused and we ask our subscribers for their understanding and patience.