When the plane was about to take off, a passenger and her 9-month-old daughter were forced to leave the plane. A steward decided that the baby was still contagious. All info.
[Mis à jour le 23 août à 16h00] If traveling with baby requires a little organization and patience, more and more parents decide to fly with their toddler. But things do not always happen as planned … On Monday, August 13, a couple and two children go to Ajaccio airport to make an EasyJet flight to Lyon. After registration, the small family registers the security checks and goes on board the aircraft at the end of the day. On taking off, a flight attendant approaches the 9-month-old girl who has contracted chickenpox and is investigating all pimples. While the mother of the baby said "no longer contagious", the crew member says that "one pimple still has a gall bladder" and orders the mother and the baby to get off the plane.
Abandoned with her child and their luggage on the platform, the mother said the airport was closed and the airline had "nothing in place to help them". Although she quickly obtained a medical certificate to ensure that her daughter was no longer contagious, EasyJet refused to sell him a new ticket in a row, because EasyJet's medical information "a waiting time of 7 days after appearance of the last new task ". After this story the British refused low costs to reimburse the family.
After you have made your reservation, you can find all your flight information in the & # 39; My reservations & # 39; on the website or mobile application of the company. From the options you can register online, choose your seat, add checked baggage or sports equipment, change a name on a ticket (with extra costs) … But you can also cancel your flight if your schedule is upset If you request less than 24 hours after making the reservation, you will be reimbursed in full, excluding administration costs. After this period all reservations will be non-refundable. You can also postpone your flight for a later date, or on the contrary (including the same day), or change the destination. Charges apply.
A doubt about the time limit for check-in or baggage deposit? Do you want to follow your flight live due to strike or bad weather? This is possible via the "Flight Tracker" with which you can consult all information about your Easyjet flight. Simply enter your flight number. You can also find a flight indicating the origin and destination. The company updates the news on the state of traffic, especially in the case of new control formalities, social movements or unexpected events at the airport.
You can check in directly at the airport, but Easyjet advises do it online. An option that has several advantages. First of all It allows you to print boarding passes for all your flights up to 30 days before departure : you do not have to find a printer during your vacation to get your boarding pass for the return, you are quiet. Moreover, waiting at the airport will be shorter: if you bring only one piece of hand luggage, go directly to the security checks. If you have checked in your luggage, find a baggage supply counter. Arrival with sufficient advance, baggage delivery and entry types close at least 30-40 minutes before departure.
On board Easyjet aircraft, Only one piece of hand luggage is allowed per passenger. There is no maximum weight, but the dimensions may not exceed 56 x 45 x 25 cm, so that it can be stored in the compartment above your seat. The dimensions can be checked when boarding and if the test is not satisfactory, your baggage will be placed in the hold and you will still be charged (60 euro). Some passengers can travel with extra baggage under their seats: easyJet Plus members, Flexi fare holders, Extra Legroom seat or Front seat and passengers traveling with a baby. An additional item, such as a jacket or bag with duty-free products, is allowed in the cabin. In addition to hand luggage, You can book 1 to 3 checked baggage per passenger. Online it costs you from 16.90 to 39 euros, depending on your itinerary. At the airport the costs increase: the purchase at the counter of the counter of the baggage will reduce you to 47 euros, while automatic placement at the gate (when the hand baggage exceeds the permitted dimensions) costs 60 euros euros.
If your flight has been delayed by more than 5 hours, you can cancel your flight and receive a full refund. Also note that if your trip is delayed overnight, Easyjet takes care of accommodation, transfer and meals. If your flight is canceled, you can choose to be transferred to the next flight, or choose a full refund. If your flight arrives more than three hours after the scheduled time or if it is canceled within 14 days prior to departure, you can demand compensation. It costs 250 euros for a journey of up to 1500 km, 400 euros for a journey of 1500 to 3500 km and 600 euros for flights of more than 3500 km (for the DOM the amount is limited to 400 euros). However, if the delay or cancellation is considered an "exceptional circumstance" (bad weather, air traffic control strike, etc.), you can not claim compensation.
The British low costs operate around 700 lines, reaching 130 airports in more than 30 countries. View the Easyjet destination map. On Wednesday, September 13, the Orange company launched the 'Worldwide by Easyjet & # 39; platform that allows passengers to travel book long-haul flights in continuity of the flights already carried out by the company. To begin with, this faculty is available from London Gatwick with two launch partners, the WestJet and Norwegian companies.
easyjet designed a system to book their short-haul flights, the Gatwick Connects and the long-haul airline ticket of the partner airline, all with a single transaction. This system only works with matches of at least 2h30.
Called Flight Club, the Easyjet loyalty program that was launched in 2015 does not earn miles or earn free tickets, but offers benefits, especially in the area of services. Members can change their flights and names for free on the tickets. On the price side, Easyjet offers them the "price guarantee M" which allows passengers who find a cheaper ticket elsewhere, on an equivalent flight, the difference in price to be reimbursed. If the customer realizes that the rate on the Easyjet site has dropped between the time of booking and departure, the company offers a good equivalent of the price difference. Members also have access to previews and special offers, as well as a dedicated contact team. How do you get access to it? At the invitation of the companyif you have booked or booked 20 or more flights in the past 12 months, or if you have booked 10 or more flights and spent £ 1,500 (or 1,754 euros) in the last 12 months, or if you have been on average for the past 10 years Have booked 10 or more flights and have made at least one flight per year. The other loyalty program of the company, Easyjet Plus, is accessible to everyone, at 199 pounds (232 euros) per year. One of the advantages: chair selection included, security monitoring without supervision, boarding with priority, extra hand luggage …
In France you can contact the Easyjet customer service on 0820 420 315. It is open 7 days a week from 08:00 to 20:00 (service 0,12 euro + price of a normal call). If you need specific assistance at the airport or on board the aircraft, you can also call the special service directly on 0805 080 394, available from 09:00 to 17:30 (service and free calls).
Easyjet is not just an airline. Since 2014 she is also an online travel agency with "Easyjet holidays". This site offers offers of which the price includes flights (with Easyjet, of course) and accommodation. Staying on the beach (Agadir, Mallorca, Algarve, Nice, Ibiza …), city trips (Venice, Lisbon, Rome, London, Prague …), but also special offers and last-minute offers, the choice of destinations is huge with the advantage of offering visibility at a glance on flight schedule & # 39; s and on the total invoice of the trip.
Free, Easyjet application is available on iPhone and Android. This allows you to book flights, choose your seat, add options (for example extra baggage), manage your reservation (including changing or canceling a trip), or follow your flight in real time. Another advantage is that you can check in and download your boarding pass instead of printing it out. It can then be presented where you are asked (baggage waste, security checks, entry gate …). Please note that the following airports do not yet use mobile boarding passes: Izmir, Agadir, Antalya, Belgrade, Bastia (Corsica), Bodrum, Casablanca, Dalaman, Moscow Domodedovo, Essaouira, Figari (Corsica), Hurgada, Gran Canaria (Las Palmas ), La Rochelle, Menorca (Mahon), Monastir, Ponta Delgada, Preveza, Pristina, Marrakech, Sharm El Sheikh and Tel Aviv.
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