The least understanding experienced people with dementia according to the measurement with telephone customer services; things also often go wrong at town halls, banks, the police and security. On the contrary, things are going well for hairdressers, pedicures, dentists and home carers. "We can imagine that this is partly because people come there more often and have already built up a bond for a long time," says Monique Schouten from Samen dementie friendly.
Learn to recognize signals
The campaign is now starting to draw attention to good interaction with people with dementia Dementia-friendly in your work. "We all think that dementia stands for forgetfulness, but there are so many more signals," Schouten explains. "For example problems with language, being unable to organize and changing behavior. People with dementia can suddenly become very angry." A short online training can teach you how to recognize signals, so that you can deal with them better.
According to Schouten, the focus on organizations and companies is important because people with dementia often end up in isolation faster than necessary. "People live with dementia for an average of 8 years, 6.5 years at home, so they are still part of society for a long time. That is why it is so important that people who have customer contact with them get the right support to properly cope with this. people to go. "
Don't depend on others
Reinhoudt endorses that. "It is important to me that I am among people. Everyone just wants to live and be as dependent on others as possible. There are people who are going to arrange everything for me like crazy. That is not necessary either." Reinhoudt likes it when people simply ask her what she needs. "I prefer that people just say: I want to do something for you, but I don't know what."
To make it easier, Reinhoudt has a number of tips: be patient, do nothing if you are not asked to do it and repeat a question in exactly the same way. "Many people try to ask the same question in a different way, but for me it's a different message."
In this report from Nieuwsuur, Duveke (66) explains how she remains active, despite her dementia: