MRT-3 clarifies allowable reimbursement after viral mail
Gaea Katreena Cabico (philstar.com) – August 24, 2018 – 6:06 PM
MANILA, PHILIPPINES – The management of Metro Manila Railway-3 on Friday explained why it is charging commuters who switch to stations in response to a viral Facebook post.
In a Facebook message on Wednesday, a certain Miriam Cabiles said she was asked to pay P28 after she had waited an hour and a half to take a train from Araneta Cubao to Buendia station.
"[T]O my surprise, probably the biggest surprise of my life, the cashier asked me to pay P28 because I stayed in Cubao for too long … which only happened because the trains that stayed in Cubao were crowded because only one person or two could come in at a time. And I was probably the fifteenth in line, so imagine how many trains I had to have to jump on, "Cabiles said.
She added: "I was charged with something I had not done intentionally, it was not as if I chose to laze and waste valuable time."
Cabiles called on the Department of Transportation and MRT-3 management to address the case.
"I expect this to happen again in the future, but I do not intend to pay you P28 every time it happens, and I do not intend to compensate for your incompetence," she said.
In response to this, MRT-3 management said that a maximum stay period is a standard railway method "that is implemented for safety reasons and prevents the reversal of passengers."
MRT-3 said it investigated why Cabiles took an hour and a half to board a train despite 10 regular trains and two skipping trains that stopped at Cubao station.
The management also said that Cabines took 13 minutes to leave the Buendia station after they got off the train.
Of the 351,452 passengers who were transported on MRT-3 trains on Wednesday, 12 passengers were paid too long.
The management noted that in cases where many passengers have to pay too much due to a lack of trains or interruption of the service due to a too long stay at a particular station, the station employee can cancel a tourniquet so that affected commuters can get out without the excess costs. to pay.
"The Department of Transportation and MRT-3 will continue to monitor and assess the suitability of the two-hour exceeding parameter given the operating state of MRT-3," management said.