The mobile phone company Vodafone has announced that it will relieve 1,700 employees from service centers in Romania, Egypt and India. Their services will be supplied by robots in the future, writes Agerpres, stating the Financial Times.
Future CEO of the company, Nick Read, announced at a conference in New York that Vodafone will give up 8% of the employees of the service center. He explained that these redundancies are part of a broader plan to reduce costs by eight billion euros after various back-office functions (activities that do not imply direct interaction with the customer) are taken over by the robots.
Vodafone also wants to sell tens of thousands of mobile towers to reduce the debt of the company of 31 billion euros.
In Europe Vodafone has 110,000 mobile towers, from which it directly manages 55,000. The current director, Vittorio Colao, did not want to sell these assets. According to Barclays analysts, the value of mobile towers owned by Vodafone in Europe is 12 billion euros. "By improving profits and selling assets, we will reduce debt," he said, assuring the future general manager of Vodafone.
Details of UK business plans will be announced in November when financial results will be published.
In May, Vodafone announced that General Manager Vittorio Colao would resign in October after ten years and will be replaced by Chief Financial Officer Nick Read.
Vodafone Romania is a division of Vodafone Group Plc, one of the largest mobile telecommunication groups in the world, and offers a range of services, including voice, messaging, data and fixed communication. Vodafone Group has divisions in 26 countries, 49 mobile networks for partners and fixed broadband operations in 17 countries.
This year Vodafone bought UPC, one of the largest cable and internet providers in Romania, as part of a transaction focused on assets in several European countries. Vodafone acquired the divisions of Germany, Romania, Czech Republic and Hungary from Liberty Global, for a total of € 18.4 billion.
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