She worried about remaining relevant, with automation threatening to take over her job as a patient in the hospital.
But no more, thanks to a program from Tan Tock Seng Hospital (TTSH), with which she could learn new skills, such as blood sampling for laboratory tests.
Ms. Toh Bee Lay, 41, said: "As a patient service employee, a standard counter, we simply do registration and billing, so it's great that I can upgrade myself.
"I feel safer in my job now".
Ms. Toh, who has worked in health care for almost seven years, is one of the 4,600 administrative staff whose jobs are affected by automation – as the hospital file is fully digitized and self-registration machines and payment kiosks are more prevalent.
To combat this, the Healthcare Services Employees & # 39; Union (HSEU) and NTUC LearningHub (LHUB) undertake the largest training initiative in health care in Singapore by launching the Healthcare Academy.
The academy, which was launched at TTSH yesterday, will follow courses at the LHUB at the NTUC trade union house in Bras Basah.
The first phase of the academy's pilot program started last Thursday with a two-day program with 10 participants at management level.
The pilot, which lasts for six months, will include a series of one-day and two-day programs aimed at helping healthcare workers become more digitally literate, and teaching skills needed to help To maintain a positive mindset for changes in the workplace.
Ms K. Thanaletchimi, President of the Union for Healthcare Workers, said: "The program will help support employment for the individual by ensuring relevance and employability, and will then retain more healthcare workers."
She added that the focus of the academy on the specific skills for the first set of courses is that a significant proportion – about a third – of workers affected by technological disruption are middle-aged and older.
"Some employees fear that technology will take their jobs away or they will not know how to use new technology," she said.
NTUC Secretary General Ng Chee Meng said that the Healthcare Academy will help employees to have confidence in their own adaptability and skills, as well as to increase their productivity.
Ng said: "They can be at the reception, welcome patients, give financial advice and maybe an hour later, they can be in the patient's room, take their ECG, take blood, which leads to a higher quality of service. "
With their productivity higher, these employees can be better rewarded by the hospital – either in the form of a longer career or better wages, well-being and work prospects.