SINGAPORE – M1 users in Singapore were hit by a fiber optic broadband outage on Friday (Dec. 4), the third time that telecom services have been disrupted this year. Fixed voice services were also affected.
The outage was first reported by M1 on its Facebook page at 6:40 PM, although comments from affected users in areas such as Woodlands, Punggol and Jurong West surfaced about an hour earlier.
“Our engineers are investigating the cause and we will provide updates as soon as possible,” said M1.
M1’s mail had attracted 1,500 responses at 7:10 pm.
According to the Downdetector website, which records internet outages, M1 started having problems around 5:50 PM, before complaints peaked at 6:45 PM with about 9,800 reports.
In an update on Friday at 7:30 pm, M1 said its fiber-optic and fixed voice services were disrupted at 6:30 pm, affecting users in “some parts of Singapore”.
“Our engineers and repair team are on site and restoration is underway,” said M1, apologizing for the inconvenience experienced by users.
The latest incident followed two previous outages during Singapore’s circuit breaker period, which together lasted nearly 30 hours from May 12-13.
The first was due to a corrupt profile database in the telco’s broadband network gateway, while the second was caused by a software bug in the telco’s network equipment.
M1 was fined $ 400,000 by the Infocomm Media Development Authority in September.