BRATISLAVA, Aug. 26 (WebNoviny.sk) – A quarter of Slovaks have increased their expectations over the past three years compared to services they normally use in life. The highest demands are placed on financial services, in particular on keeping a current account. In this case, up to a third of Slovaks have increased even more in the last three years. This is the result of a representative survey by Home Credit.
Expectations with regard to financial services have increased for every third respondent in the past three years. In this connection, the most frequently low or no costs are mentioned in the survey. The reliability, speed and quality of the service are also important to them.
People also set high standards for borrowing. "The attitudes of Slovaks also change when selecting less popular services, such as an application for a loan." People have a relatively high expectation, " the Customer Satisfaction Manager of Home Credit, Miroslav Zborovský.
In general, the expectations of Slovaks among service providers are above average. Even in one case they were not below average. People are also willing to pay for a better service. On the other hand, if they are clearly not satisfied with a service, they do not hesitate to change providers and go out for competition.
The study was conducted from 18 to 24 May 2018 according to the CAWI method on a representative sample of the Slovak population of 400 respondents aged 18 to 60 years.