FILE PHOTO: A man walks past the brand logo of Alphabet Inc & # 39; s Google outside his office in Beijing, China, August 8, 2018. REUTERS / Thomas Peter
SAN FRANCISCO (Reuters) – Nigerian internet provider Main One Cable Co. took responsibility on Tuesday for a problem that caused Google traffic to be temporarily misread by China because it accidentally caused the problem during a network upgrade.
The issue came to light on Monday afternoon when ThousandEyes and BGPmon, two companies that monitor internet traffic, said that some people trying to reach Google's services from Alphabet Inc had seen their traffic through China and Russia.
Google said that some customers and users had to deal with disruptions of services amidst a wave of online reports of failures at Spotify and other companies using the Google cloud to power their websites.
Main One told Reuters via e-mail that it had caused a 74-minute malfunction by misconfiguring a filter protocol for border holes, network equipment that is driving traffic over the internet. This resulted in sending Google traffic via Main One-partner China Telecoms, according to the West African company.
"We have already introduced stricter processes to prevent recurrence," he said in the statement.
Google had confirmed that there was a problem on Monday and said on a portal that it was investigating the glitch that it believed had arisen outside the company. The company has not indicated how many users were affected or identified specific customers.
Borderhole protocol protocol glitches have caused multiple outages in the past, demonstrating that traffic from global technology companies such as Google is vulnerable to disruptions caused by problems at other companies, including Internet companies around the world that help drive Internet traffic.
In December, incorrect instructions sent the traffic of Google and other internet companies by Russia and financial service providers in April 2017. Earlier incidents have led traffic through Belarus and China wrongly, according to researchers.
Reporting by Jane Lanhee Lee and Paresh Dave in San Francisco; Edited by Jim Finkle and Tom Brown