Why does Insure & Go refuse to pay me £ 1,427? & # 39;



Five and half a month after taking out an annual multi-trip policy, together with my husband, we booked a holiday in Ibiza. This would start in the early summer of the following year.

Three months after booking the holiday a nodule appeared in my neck and the doctor sent me a scan.

This was not convincing and an appointment for a new scan was made just before the holiday. This had to happen after my multi-trip policy was renewed. The person who treated the renewal was told that I had an undiagnosed medical condition.

The second scan then showed a seriously infected lymph node. My doctor advised me not to go on vacation.

My insurer, Insure and Go, rejected my claim for the cancellation of the holiday and said that I had not revealed any pre-existing medical condition. I pointed out that I did not have one when I booked the holiday.

It sent me a £ 150 check as a complete and final settlement. I declined this. The cost of the vacation and the sum I claim are £ 1,427.

BK, Staffs

The general terms and conditions stipulate that if a person listed on it develops a new medical condition after buying the policy, he must report this to the insurer.

The insurer covers already booked trips, but can choose to advise cancellations while the costs are still relatively low. At this stage, the cancellation of the deposit of £ 150 would mean.

By the time it became clear that a second scan was needed, you had paid the vacation in full and there was no provision for a refund by the holiday company. Your husband says it would be strange to cancel the trip if you did not know what the outcome of the scan would be.


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Why does Insure & Go refuse to pay me £ 1,427? & # 39;



Five and half a month after taking out an annual multi-trip policy, together with my husband, we booked a holiday in Ibiza. This would start in the early summer of the following year.

Three months after booking the holiday a nodule appeared in my neck and the doctor sent me a scan.

This was not convincing and an appointment for a new scan was made just before the holiday. This had to happen after my multi-trip policy was renewed. The person who treated the renewal was told that I had an undiagnosed medical condition.

The second scan then showed a seriously infected lymph node. My doctor advised me not to go on vacation.

My insurer, Insure and Go, rejected my claim for the cancellation of the holiday and said that I had not revealed any pre-existing medical condition. I pointed out that I did not have one when I booked the holiday.

It sent me a £ 150 check as a complete and final settlement. I declined this. The cost of the vacation and the sum I claim are £ 1,427.

BK, Staffs

The general terms and conditions stipulate that if a person listed on it develops a new medical condition after buying the policy, he must report this to the insurer.

The insurer covers already booked trips, but can choose to advise cancellations while the costs are still relatively low. At this stage, the cancellation of the deposit of £ 150 would mean.

By the time it became clear that a second scan was needed, you had paid the vacation in full and there was no provision for a refund by the holiday company. Your husband says it would be strange to cancel the trip if you did not know what the outcome of the scan would be.


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